Returns

We are busy, time gets away and parcels that need returning get forgotten but that lovely item might just be what someone else is looking for, so we would love you to return it as soon as possible once you decide it’s not for you.

Our return policy is 14 days so if this time has passed since your purchase unfortunately, we cannot offer a refund.

You will be responsible for paying you own shipping costs for your return. We also recommend using registered post to track your return as we cannot accept responsibility for any items lost in transit on their way back to us. 

Please note sale items are not eligible for a refund.

The important bits:

To be eligible for a return, your item must be in the same ‘brand new’ condition that you received it – unworn or unused, no makeup marks, with tags still attached, and in its own, original packaging.

Your return will be assessed once it is received, and a refund will be issued only if the above conditions are met. This applies to full price items only; sale items are not eligible for a refund. The refund amount will not include any shipping charges, including the initial postage fee on your order.

To organise your return, please email us at hello@theconronstore.com.au  within 14 days from the date of your purchase and include the following:

• In the subject line: Returns # order number
• In the email: name, contact number and a description of the item/s you wish to return
• Reason for your return

To return your item, please mail it to: 

The Conron Store
13 Berrys Road
GRENFELL NSW 2810 

If you have any questions about your return, please send us a message at hello@theconronstore.com.au or phone the store on 0461 354 088. We are always happy to help!

Damages and Issues
Please inspect your order upon receiving it and contact us immediately if the items are defective, damaged or if you have received the wrong item so we can assess the issue and make it right. 

We are not liable for any damages that occur in transit so in this instance, please contact Australia Post.

Refund Processing
We will notify you once we have received and inspected your return and let you know if the refund was approved and processed. If approved, you will automatically be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund. 

Exceptions
Certain types of items cannot be returned, like perishable goods, special orders/custom products, and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Sale items are not eligible for a refund.

Special Orders
As we indicate to you when you place your special order with us, these cannot be returned or refunded, and their deposits are also non-refundable.

Exchanges
The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.